Terms & Conditions

Terms & Conditions

Last updated: 28-May-2026

Welcome to Seemi Micro.

These Terms & Conditions (“Terms”) govern your access to and use of our website, online store, products, services, content, order process, payment process, returns, refunds, warranty claims, and customer support services.

Seemi Micro is a brand of Seemi Technology Group - F.Z.C. In these Terms, “Seemi”, “Seemi Micro”, “we”, “us”, or “our” refers to Seemi Technology Group - F.Z.C and/or its Seemi Micro brand. “Customer”, “you”, or “your” refers to any person who visits our website, places an order, purchases a product, creates an account, contacts us, or otherwise uses our services.

By using our website or placing an order, you confirm that you have read, understood, and agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. Company Information

Seemi Micro is a brand of Seemi Technology Group - F.Z.C.

Legal Name: Seemi Technology Group - F.Z.C
Licence No: 47760
Licensed By: Ajman Free Zone
Corporate Tax No: 105211934200001
Registered Address: B.C. 1302265, Ajman Free Zone C1 Building, Ajman, UAE

For customer support, please contact us through the Contact Us page on our website or by email at:

[email protected]

For corporate enquiries, you may contact:

[email protected]

2. Scope of These Terms

These Terms apply to all purchases made through our website and to your use of our website, services, products, content, and customer support channels.

Additional policies may also apply, including our Privacy Policy, Payment Information, Returns & Refunds Policy, Warranty Policy, Shipping & Delivery Policy, and any product-specific terms or instructions made available on our website or product packaging.

If there is a conflict between these Terms and any mandatory requirement under applicable UAE law, the mandatory legal requirement will prevail.

3. Eligibility to Use the Website

By using our website or placing an order, you confirm that:

- You are legally capable of entering into a binding transaction.
- The information you provide is accurate, complete, and up to date.
- You are purchasing products for lawful personal or business use.
- You will not misuse our website, systems, products, promotions, warranty process, return process, or customer support channels.

We reserve the right to refuse, cancel, suspend, or limit orders where we reasonably believe that the website, return policy, warranty policy, promotional offers, or customer support process is being misused or abused, subject to applicable law.

4. Products and Product Information

We aim to provide accurate product descriptions, images, specifications, compatibility information, prices, warranty details, and availability information.

However, product images are for illustration purposes and may differ slightly from the actual product due to lighting, screen settings, packaging updates, production batches, supplier changes, or minor design improvements.

For electronics and charging accessories, actual charging performance may vary depending on several factors, including but not limited to:

- Device model and charging capability
- Cable type and cable rating
- Supported charging protocol
- Battery condition and battery level
- Device temperature and environment
- Software limitations
- Power source and usage conditions

Unless expressly stated otherwise, references to charging speed, wattage, compatibility, or performance are based on supported standards and typical use cases. They do not guarantee identical performance across all devices or environments.

5. Product Safety and Proper Use

Seemi Micro products are designed for normal consumer use in accordance with the applicable product description, safety instructions, specifications, packaging information, and user guidance.

You are responsible for using the product safely and appropriately. You should not:

- Use the product with incompatible devices, cables, adapters, sockets, or accessories.
- Use damaged cables, damaged sockets, damaged plugs, or visibly damaged products.
- Expose the product to water, liquid, excessive heat, fire, dust, impact, or abnormal operating conditions.
- Open, modify, repair, tamper with, or reverse-engineer the product.
- Use the product for industrial, hazardous, medical, life-support, aviation, military, or other high-risk purposes unless expressly approved in writing by us.
- Continue using the product if it shows signs of overheating, burning smell, unusual noise, swelling, cracking, sparking, or physical damage.

To the maximum extent permitted by applicable law, we are not responsible for loss, damage, injury, device damage, data loss, or other consequences arising from misuse, improper installation, incompatible accessories, unauthorised modification, abnormal use, or failure to follow product instructions and safety guidance.

Nothing in these Terms limits any responsibility that cannot be excluded or limited under applicable law.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected product(s) under these Terms.

An order is not accepted until we confirm acceptance, process the order, or dispatch the product. We may refuse or cancel an order before dispatch for reasons including, but not limited to:

- Product unavailability
- Pricing or description errors
- Payment failure or suspected payment issue
- Suspected fraud, misuse, or unauthorised transaction
- Delivery restrictions
- Incomplete or inaccurate customer information
- Technical or system errors
- Breach or suspected breach of these Terms
- Any other lawful reason

If we cancel an order after payment has been received, we will process a refund to the original payment method, unless another lawful arrangement applies.

7. Pricing, VAT, and Availability

Prices are displayed on our website in the applicable currency shown at checkout.

Prices, promotions, bundles, availability, and product specifications may change at any time without prior notice, subject to applicable law.

We take reasonable steps to ensure pricing is accurate. However, if a product is listed with an incorrect price due to an error, technical issue, system issue, or incorrect supplier information, we may cancel the order and issue a refund, or contact you to confirm whether you wish to proceed at the correct price.

Where VAT or other taxes apply, they will be handled in accordance with applicable laws and shown where required.

8. Payments

Our online payments are processed through third-party payment service providers, including Stripe.

We may support payment methods available through Stripe in the UAE, such as major debit and credit cards and supported digital wallets, where available at checkout.

Your payment is subject to the terms, security checks, approval process, and processing rules of the relevant payment provider, card issuer, bank, wallet provider, or payment network.

Seemi Micro does not store your full card number, CVV, or complete payment card details on our website.

We are not responsible for payment delays, authorisation failures, declined payments, bank charges, foreign exchange fees, card issuer fees, wallet provider issues, payment provider outages, or other payment-related issues caused by third parties.

9. Invoices and Order Records

Where required, we will provide an order confirmation, invoice, receipt, or other transaction record in accordance with applicable requirements.

You are responsible for providing accurate billing, delivery, contact, and tax-related information where applicable.

We may retain order and invoice records as required or permitted for accounting, tax, legal, warranty, fraud-prevention, dispute-management, and operational purposes.

10. Delivery and Shipping

We aim to process and deliver orders within the timelines communicated on our website or at checkout.

Where we offer next-day delivery, such delivery may be subject to order cut-off times, payment confirmation, stock availability, delivery location, courier availability, public holidays, weekends, weather conditions, traffic, operational capacity, and other factors outside our reasonable control.

Delivery timelines are estimates unless expressly stated otherwise. We are not responsible for delays caused by:

- Incorrect or incomplete delivery information
- Customer unavailability
- Courier or logistics partner delays
- Weather, traffic, customs, government restrictions, or road disruptions
- Public holidays or non-working days
- Force majeure events
- Payment verification delays
- Events outside our reasonable control

Risk in the product generally passes to you upon delivery, collection, or receipt by you or your authorised representative, subject to applicable law.

11. Customer Responsibility for Delivery Details

You are responsible for providing accurate and complete delivery information, including name, phone number, address, building/villa number, apartment/office number, emirate, and any access instructions.

We are not responsible for failed delivery, delayed delivery, wrong delivery, additional charges, or lost shipments caused by inaccurate, incomplete, outdated, or misleading delivery information provided by you.

If a shipment is returned to us due to incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, we may cancel the order and refund the product price after deducting delivery, return, payment processing, administrative, or other reasonable costs, where permitted by applicable law.

12. Seven-Day Returns

We offer a 7-day return period for products purchased from our website.

If you are not satisfied with your product, you may request a return within 7 days from the date of delivery, subject to these Terms and any applicable return instructions provided on our website.

To be eligible for a return, the product should generally be:

- Purchased from our official website or official store
- Returned within the 7-day return period
- In original condition, unless the product is defective
- Returned with original packaging, accessories, manuals, cables, labels, and any included items
- Not damaged, misused, altered, or tampered with
- Accompanied by proof of purchase

Incase if you purchased the product from another partner retailer/distributor, please folow their returns/refund guidelines. We reserve the right to inspect returned products before approving a refund.

13. Refunds for Approved Returns

For approved returns within the 7-day return period, we will process a refund to the original payment method used for the order.

Refunds may take time to appear in your account depending on your bank, card issuer, payment provider, or payment network.

Unless required by applicable law or otherwise approved by us, we may decline, reduce, or adjust a refund where:

- The product is returned after the return period
- The product is damaged, incomplete, misused, or altered
- Accessories, manuals, packaging, or included items are missing
- The return appears to be abusive, fraudulent, excessive, or inconsistent with normal consumer use
- The returned item is not the item originally sold by us


14. Returns After the Seven-Day Period

After the 7-day return period has expired, products will generally no longer be eligible for a change-of-mind return or full refund under our voluntary return policy.

If an issue arises after the 7-day return period, the matter should be handled through our warranty claim process, provided the product is within the applicable warranty period and the issue falls within warranty coverage.

This does not affect any mandatory rights you may have under applicable law.

15. Seemi Micro 18-Month Brand Warranty

Seemi Micro products purchased from our official website or official store are covered by an 18-month limited brand warranty from the date of delivery, unless a different warranty period is expressly stated for a specific product.

This warranty is provided to support customer confidence and product quality. It applies to manufacturing defects, material defects, or functional failures that arise under normal consumer use and are reasonably determined by us to be caused by factors within our control.

The warranty is not a general return policy, exchange policy, or satisfaction guarantee after the 7-day return period. It is intended to address genuine product defects covered by the warranty.

16. What the Warranty May Cover

Subject to inspection and approval, the warranty may cover:

- Manufacturing defects
- Material defects
- Internal functional failure under normal use
- Product failure due to causes reasonably within our control
- Other defects confirmed by us as covered warranty issues

Where a warranty claim is approved, we may, at our discretion and subject to applicable law, offer one or more of the following remedies:

- Product replacement
- Repair, where feasible
- Partial compensation
- Store coupon or store credit
- Refund, where required by applicable law or determined by us to be appropriate
- Any other reasonable remedy depending on the circumstances

The remedy offered may depend on product availability, defect type, usage history, age of the product, condition of the product, proof of purchase, and applicable legal requirements.

17. What the Warranty Does Not Cover

The warranty does not cover issues caused by:

- Normal wear and tear
- Cosmetic damage that does not affect core functionality
- Misuse, abuse, negligence, or improper handling
- Liquid damage, fire damage, heat damage, corrosion, or physical impact
- Use with incompatible, damaged, low-quality, uncertified, or unsuitable devices, sockets, plugs, adapters, or cables
- Unauthorised repair, modification, disassembly, tampering, or alteration
- Accidents, drops, crushing, bending, cuts, or external damage
- Commercial misuse, abnormal use, or usage outside the product’s intended purpose
- Power surges, unstable electricity supply, lightning, electrical faults, or external electrical events
- Failure to follow product instructions, warnings, or safety guidance
- Products purchased from unauthorised sellers, marketplaces, resellers, or unknown sources
- Products without valid proof of purchase
- Counterfeit, altered, or non-genuine products
- Any issue not reasonably attributable to a defect within our control

18. Warranty Claim Process

To submit a warranty claim, please contact us through the Contact Us page or email us at:

[email protected]

You may be asked to provide:

- Order number or proof of purchase
- Product model
- Description of the issue
- Photos or videos showing the issue
- SKU Code, Batch Number on product/packaging
- Any troubleshooting information requested by our support team

We may require the product to be returned for inspection before approving a warranty claim.

You must not dispose of the product before the claim is reviewed. If the product is not available for inspection when requested, the warranty claim may be declined.

19. Warranty Abuse and Fair Use

Our warranty is designed to protect genuine customers and uphold product quality. It is not intended to support misuse, bulk returns, repeated claims without valid cause, rental-style usage, commercial abuse, inventory liquidation, resale abuse, or attempts to convert warranty coverage into an extended return/refund policy.

We reserve the right, subject to applicable law, to refuse, limit, investigate, or adjust returns, refunds, warranty claims, coupons, replacements, or compensation where we reasonably believe there is:

- Fraudulent activity
- Excessive or abnormal claim behaviour
- Repeated claims inconsistent with normal consumer use
- Bulk return or warranty abuse
- Tampering or product swapping
- Misrepresentation of defects
- Claims connected to unauthorised resale or commercial exploitation
- Any conduct intended to misuse our policies or cause unfair loss to us

We may require additional verification, proof of purchase, product inspection, identity confirmation, or other reasonable evidence before approving a claim.

20. Product Compatibility

Customers are responsible for checking product compatibility before purchase.

Where we provide compatibility guidance, it is based on information available to us and typical use cases. Device manufacturers may change hardware, firmware, charging protocols, or software behaviour without notice.

We are not responsible for incompatibility caused by third-party device limitations, software updates, manufacturer restrictions, cable limitations, device damage, battery condition, or other factors outside our reasonable control.

21. Promotions, Coupons, and Store Credit

From time to time, we may offer promotions, discounts, coupon codes, bundles, or store credits.

Unless expressly stated otherwise:

- Promotions are subject to availability.
- Promotions may be changed, withdrawn, or cancelled at any time.
- Coupon codes cannot be exchanged for cash.
- Coupons may be limited to one use per customer or order.
- Coupons may not apply to all products.
- Coupons may have expiry dates or minimum order values.
- Coupons may not be combined with other offers.
- Store credit or coupons issued as goodwill or partial compensation do not necessarily represent an admission of liability.

We reserve the right to cancel or reverse promotions, discounts, coupons, or store credits obtained through misuse, fraud, technical error, or breach of these Terms.

22. Website Use

You agree not to misuse our website or interfere with its normal operation.

You must not:

- Attempt to gain unauthorised access to our systems
- Use bots, scrapers, crawlers, or automated tools without permission
- Interfere with website security or performance
- Upload malicious code, malware, or harmful content
- Use the website for fraudulent, unlawful, misleading, or abusive purposes
- Copy, reproduce, or exploit website content without permission
- Attempt to manipulate pricing, promotions, stock, reviews, returns, or warranty claims
- Use false identity, false payment details, or misleading contact information

We may suspend or restrict access to the website where we reasonably believe misuse has occurred.

23. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

You should notify us promptly if you suspect unauthorised access to your account.

We are not responsible for losses caused by your failure to maintain account security, including sharing passwords, using weak passwords, using compromised devices, or failing to update your account information.

24. Customer Reviews and User Content

If you submit reviews, comments, messages, feedback, photos, or other content to us or through our website, you confirm that the content is accurate, lawful, non-infringing, and not abusive, defamatory, misleading, offensive, or harmful.

We may use, display, moderate, edit, remove, or refuse user content where permitted by law, including where content is inaccurate, abusive, unlawful, misleading, spam-like, irrelevant, or violates these Terms.

By submitting content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, and adapt the content for customer service, marketing, product improvement, and business purposes, subject to applicable law.

25. Intellectual Property

All trademarks, logos, product names, website content, images, graphics, designs, text, icons, software, layouts, and other materials on our website are owned by or licensed to Seemi, unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, exploit, or use our intellectual property without our prior written consent.

Use of our website does not grant you any ownership rights in our intellectual property.

26. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers, analytics tools, social media platforms, maps, hosting providers, fraud-prevention services, and other external services.

We are not responsible for the availability, performance, security, privacy practices, errors, delays, failures, fees, actions, omissions, or content of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

27. Privacy and Data Protection

Our collection, use, storage, sharing, and protection of personal information is described in our Privacy Policy.

By using our website or placing an order, you acknowledge that your information may be processed in accordance with our Privacy Policy.

While we take reasonable steps to protect personal information, no website, payment system, cloud service, electronic storage method, or data transmission can be guaranteed to be completely secure.

To the maximum extent permitted by applicable law, we are not responsible for indirect, incidental, consequential, special, punitive, or unforeseeable losses arising from unauthorised access, disclosure, loss, corruption, deletion, or misuse of data, except where liability cannot be excluded or limited under applicable law.

28. No Professional or Technical Advice

Any product information, compatibility guidance, blog content, FAQ content, support response, or website content is provided for general information and customer support purposes only.

It should not be treated as professional engineering, electrical, safety, technical, legal, or other expert advice.

You are responsible for ensuring that the product is suitable for your intended use and environment.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Seemi Micro and Seemi Technology Group - F.Z.C shall not be liable for any indirect, incidental, consequential, special, punitive, exemplary, loss-of-profit, loss-of-revenue, loss-of-business, loss-of-data, loss-of-goodwill, device damage, business interruption, or unforeseeable loss arising from or connected with:

- Use or inability to use our website
- Purchase, use, misuse, or inability to use our products
- Delivery delays or failed deliveries
- Payment issues or third-party payment failures
- Warranty or return handling
- Third-party service provider actions or failures
- Data loss, cyber incidents, or unauthorised access
- Product incompatibility
- Events outside our reasonable control

To the maximum extent permitted by applicable law, our total liability for any claim connected with a product shall not exceed the amount paid by you for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

30. Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Seemi Micro, Seemi Technology Group - F.Z.C, and our officers, employees, contractors, partners, and service providers from and against claims, losses, damages, liabilities, costs, and expenses arising from:

- Your misuse of our website or products
- Your breach of these Terms
- Your violation of applicable law
- Your infringement of third-party rights
- Your fraudulent, abusive, negligent, or unlawful conduct
- Inaccurate information provided by you
- Unauthorised resale, modification, or distribution of our products

31. Force Majeure and Events Outside Our Control

We are not responsible for any delay, failure, loss, damage, or inability to perform any obligation where the cause is outside our reasonable control.

Such events may include, but are not limited to:

- War, invasion, armed conflict, civil unrest, terrorism, sanctions, or political instability
- Natural disasters, floods, storms, earthquakes, fire, extreme weather, or environmental events
- Epidemics, pandemics, public health emergencies, quarantine restrictions, or government measures
- Labour disputes, strikes, lockouts, transport disruption, or logistics failure
- Power outages, internet outages, telecommunications failure, cloud service failure, hosting provider failure, cyberattacks, malware, or system outages
- Supplier failure, manufacturer delays, stock shortages, customs delays, port delays, border closures, or shipping disruptions
- Changes in law, government action, regulatory restrictions, import/export restrictions, or court orders
- Any other event beyond our reasonable control

Where such an event occurs, we may suspend, delay, cancel, or modify performance for as long as reasonably necessary. If an order cannot be fulfilled, we may cancel the order and process a refund where appropriate.

32. Product Recalls and Safety Notices

If we become aware of a significant safety issue affecting a product, we may take reasonable steps to investigate and, where appropriate, issue product guidance, safety notices, replacements, refunds, or recalls in accordance with applicable law.

Customers are responsible for reading and following any safety notices, product instructions, and support communications we provide.

33. Errors, Technical Issues, and Website Availability

We aim to keep our website available and accurate, but we do not guarantee uninterrupted, error-free, secure, or always-available access.

The website may be unavailable due to maintenance, updates, technical issues, cyber incidents, hosting provider issues, third-party service failures, or other reasons.

We may correct errors, update information, change features, suspend services, or modify website content at any time, subject to applicable law.

34. Suspension, Refusal, or Cancellation

We may suspend access, refuse service, cancel orders, restrict accounts, or decline returns/warranty claims where we reasonably believe there is:

- Fraud or attempted fraud
- Abuse of our policies
- Security risk
- Payment issue
- Breach of these Terms
- Unlawful activity
- Threatening, abusive, or inappropriate behaviour toward our team
- Misuse of customer support channels
- Any other valid business or legal reason

Where payment has been received for a cancelled order, we will process any applicable refund in accordance with these Terms and applicable law.

35. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, as applicable to Seemi Technology Group - F.Z.C and the relevant transaction.

If you have a concern or dispute, we encourage you to contact us first so we can attempt to resolve the matter promptly and fairly.

You may contact us through the Contact Us page or by email at:

[email protected]

If the matter cannot be resolved amicably, it may be referred to the competent authorities, consumer protection channels, or courts in the United Arab Emirates, subject to applicable law.

36. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, services, payment methods, delivery process, warranty process, legal requirements, or operational practices.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after the updated Terms are posted means that you acknowledge and agree to the updated Terms.

37. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be interpreted or limited to the minimum extent necessary, and the remaining parts will continue to apply.

38. No Waiver

If we do not enforce any part of these Terms immediately, this does not mean we waive our right to enforce it later.

39. Entire Agreement

These Terms, together with our Privacy Policy and other applicable policies published on our website, form the agreement between you and us regarding your use of our website and purchase of products from our online store.

40. Contact Us

If you have any questions about these Terms, your order, returns, refunds, warranty, or product support, please contact us through the Contact Us page on our website or email:

[email protected]

For corporate enquiries, you may contact:

[email protected]